Terms & Conditions

1. All sales are seen using the below points.

2. ALL PRODUCT PRICES ARE IN EURO, AND INCLUDE THE AUSTRIAN VAT (10 or 20%) TAX BUT NOT ANY SHIPPING COSTS THAT MAY BE INCURRED !!!

3. You must be at least 18 years of age to purchase anything from us.

4. We are a fair trading partner and expect the same thing from you.

5. Misunderstandings, ambiguities and errors should not, but can happen - we will ALWAYS try, together with you, to find the best possible solution.

6. Consider the legal situation in your country! All products may only be used in accordance with current laws. You confirm the acceptance of these Terms and Conditions, you will be held responsible for any and all transgressions. We claim no responsibility over the misuse of our products.

7. Apply the relevant laws in their
most current version.

Order, withdrawal and prices:

1. You can purchase goods either through our online shop using our simple and intuitive store. Of course, you are always welcome to come visit us in our shop in Vienna / Neubaugasse 71 / 1070.

2. Orders from our web-shop are binding, t
he customer has the option to return the goods, without giving any reason, within a period of two weeks after receipt of the goods. This period begins with the receipt of the goods and this instruction.

To comply with them in text form is sufficient to timely dispatch of the withdrawal request (letter, email or fax) or the timely dispatch of the goods. We reserve the right to choose the most cost-effective path for the return shipping. Therefore Sit down before returning MUST contact us.

We will bear the cost of returning an order valued at 40.- EUR or more. The cost is to be borne by the customer if the order is valued at under 40.- EUR.

The return or the return request must be sent to:

Querbeet - Vienna

Neubaugasse 71
1070 Wien


In the case of the exercising the right to return, the mutually received benefits are to be returned and any benefits (eg. As benefits) surrendered. In case of deterioration of the goods, compensation can be claimed. If the deterioration of the goods could clearly be seen in the store, at the time of purchase, then this does not apply.

Moreover, you can avoid having to pay compensation by not treating the goods as an owner and refraining from using them in a way which impairs their value. If you make use of your right of return, the sale shall be considered null and void.

3. Herbs are generally excluded from our returns policy and are therefore non-returnable. These will be sent unsealed and therefore can not be sold again. We apologize for any inconvenience this may cause.

4. Your total price will be the sum of the products ordered, the imposed taxes and delivery and packaging costs – referred to as either "free shipping" or "shipping". These are displayed clearly in your shopping cart.

5. We reserve the right to change prices, but that's probably a matter of course. Price changes will NEVER affect current orders and their payment - You pay exactly the price the product was at when you ordered it. We reserve the right, however, to not accept orders without giving a reason. Should this concern you then we will of course notify you by e-mail.

6. If, during the course of shipping to the address given, the order accures any customs related charges or other charges, they are the customers responsibility.

Payment:

1. Depending on the country, we accept COD, Bank Transfer, Paypal payment or SOFORT.

2. The goods remain our property until full payment has been received.

Shipping:

1. Your delivery costs are displayed and clearly visible when ordering.

2. We normally supply the next working day, after receipt of the order. Depending on your location, the delivery should not take longer than one to three business days.

3. Your shipment is packed in a plain brown wrapper and eighth against breakage. You never know what such a packet goes through until it's there.

4. It is your task, ON RECEIPT OF of the delivery, to check it for any apparent damage and report to the courier or refuse to accept the package. Once a package with apparent shipping damage has been accepted by you, we can not take it back!

Website:

1. All prices are in EUR, including VAT, excluding shipping costs. Errors and omissions excepted. The logos and trademarks of the companies and their products are trademarks or registered trademarks of their respective companies.

2. All product descriptions and photos are - unless otherwise indicated – are taken directly from the wholesalers, producers or Querbeet.at! Regardless of who the picture is, it must NOT be stored on our part without written permission.

3. Due to relevant laws and regulations, we distance ourselves CLEARLY from the content of the links found on our website. We would like to stress that this is their content and not ours, we only link to it. The respective operators and authors of such content are responsible for it!

4. All products should be used in accordance with the laws in your country!

 

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